FAQ

FREQUENTLY ASKED QUESTIONS

Questions, Answered Simply.

The details matter. Here’s everything you need to know about your Basics order — from sizing to shipping.

1. What makes your basics different?

We don’t chase trends — we perfect the essentials. Each piece is built for comfort, durability, and effortless style that lasts.

2. What sizes do you offer?

We currently offer sizes XS–XXL to provide the perfect fit for every body.

3. How should I care for my basics?

For long-lasting wear, wash on cold and lay flat or tumble dry on low. Avoid bleach or harsh chemicals.

4. Do you ship internationally?

Yes, we ship worldwide. Shipping times and rates vary by region. You’ll see your options and costs at checkout.

5. How long will my order take to arrive?

Domestic orders arrive within 7–10 business days. International orders typically take 10–21 business days. Tracking is sent once your order ships.

6. How does your return policy work?

Because each piece is made with care, all sales are final. Please review your order carefully before checkout, as we’re unable to accept returns or exchanges.

7. How can I contact customer support?

You can reach us anytime at support@basicsusa.com We typically respond within 24 hours.